A ticketing system is the most popular medium of correspondence that hosting companies offer to their customers. It is typically part of the billing account and is the quickest way to fix an issue that requires some time to investigate or that needs to be escalated to a sysadmin. In this way, all comments supplied by either side will be kept in the very same place in the event that someone else wants to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which goes to say that you’ll need to log in and out of no less than two accounts to complete a certain task or to contact the hosting company’s help desk staff. In case you desire to administer a number of domain names and each one is hosted in a different account, you’ll need to use an even larger number of accounts at the same time. On top of that, it might take a substantial span of time for the provider to reply to your ticket.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while you are browsing your files or modifying different account settings. The ticketing system is being monitored 24x7x365 by our tech support staff members and the ticket response time is maximum one hour, but it seldom takes more than 20 minutes to receive support. Unlike other web hosting providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you need and request info regarding any technical or billing problem. Moreover, you can see a variety of help articles, which will help you resolve the most commonly experienced problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything in one location, which is why we’ve integrated a trouble ticket system into the in-house developed Hepsia hosting Control Panel, which is offered with every semi-dedicated server account. This will permit you to manage the correspondence with our help desk support staff along with your website content, which goes to say that you will not have to memorize one more sign-in name for a different admin dashboard. You will be able to open a new ticket or to track the status of an old one with no more than a few clicks whilst you’re browsing the files hosted in your semi-dedicated account. You can also look through older tickets using a clever search option or check applicable FAQ articles with solutions to commonly encountered complications. The inbuilt trouble ticket system is closely monitored 24-7 with the maximum response time being only 1 hour, so there’ll always be someone to assist you.