When your hosting company supplies live chat support, you're able to speak to a representative in real-time and find out useful info or get an issue resolved promptly. The basic advantage of using chat instead of calling to talk to a live person is that you need just a computer with world wide web access, therefore you won't pay any charges if you are in a different state or country. What's more, it'll be quicker to copy and paste data for example domain names, usernames or error messages in other words details which are sometimes difficult to give to the other party on the phone. The live chat is also a considerably faster solution to contact the hosting service provider's support team compared to using a ticketing system. Last, but not least, in case some situation requires a bit more time to be taken care of, you'll be able to do something else while you wait for assistance on the live chat, therefore you will not waste time - something that's not possible if you're on the phone.

Live Chat Support in Shared Website Hosting

As part of the support services that we offer for our shared website hosting, we now have live chat support which is online 24/7, even on holidays. You will be able to get in touch with us regardless of whether you already own an account or not, since we can support you with pretty much anything, ranging from supplying you with general information regarding our solutions in case you aren't our client yet and you are thinking about obtaining one of the packages, to assisting you with installing an email account in an e-mail client. A part of the issues are more complicated and time-consuming, therefore you will have to take advantage of the ticketing system that is built-in the Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for quite a few things.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support as part of our services, so that if you have any questions concerning our Linux semi-dedicated hosting, you are able to contact our customer support team at any moment regardless of whether you've already purchased your account or not. In general, the chat service is intended for pre-sales, billing and general questions and issues, yet we will help you with quite a few tech questions as well. We will help you select the proper package for your sites in case you do not have an account yet, we can respond to all the billing questions or issues you have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all this will be done promptly because our live chat service is accessible all day, every single day. Whenever you want support, you're able to chat with an agent and save a long time.