In case you are a website owner, a problem can always occur and it doesn’t automatically need to be connected to the web hosting service. For instance, something might go wrong when you update a web-based app or some crucial data might be edited or deleted accidentally. No matter what the nature of the problem may be, you’ll need to contact the respective technical support staff and ask them to restore a backup or to help you resolve the problem that you are confronting. How quickly they will do that will determine the length of time that your sites will be unreachable. For certain websites such as community web portals or Internet shops, a longer downtime often means lost customers and cash. For this reason, it’s rather important for you to use the services of a company that provides not only a very good tech support service, but also a fast one.

One-Hour Response Guarantee in Shared Website Hosting

With a shared website hosting from our company, you can just forget about waiting for hours on end, or even one whole day, to receive a response to a helpdesk ticket or an email. Irrespective of when you get in touch with us, we will lend you a helping hand within one hour max with any technical or pre-sales queries you might have. In reality, our real reaction time rarely exceeds twenty-thirty minutes. As we’re available to you 24/7, you’ll always get help in a timely manner and we know precisely how critical this is in the Internet world. Soon after you contact us, we will reply to your questions. In case you come across any technical issue, we will tackle it for you, or we’ll supply you with all the necessary information in case there is something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Hosting

Since we realize precisely how important it is to obtain prompt assistance, we promise that you will never have to wait for more than 60 minutes to obtain an answer to any support ticket that you send through your semi-dedicated server CP. Actually, you will rarely have to wait for more than twenty-thirty minutes and this applies to any question regardless of its nature – billing, general or technical. What’s more, our technical and customer support team is available to you 24-7, which suggests that even if you send a ticket during public holidays, you will invariably get a blazing-fast reply, which will contain the answer to an enquiry, the solution to a complication or the details needed to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever have to waste a day waiting for a response like you would with a lot of other hosting companies.