The client support that you will receive from your shared website hosting provider is very important, regardless if you have pre-sales questions and you aren't a customer yet, or you've got some technical issue with a current account. Prompt and clear information about a question or an issue can save you a lot of time and efforts, not mentioning that this is usually a proof that you are ordering from an actual hosting provider not from a reseller. When you buy a hosting account through a company that does not own its servers and it cannot access them right away, it is likely that you'll wait for a few days to get an answer to any question, therefore your websites may stay offline for quite some time. In comparison, a company that offers various means of communication and has a technical support staff that is available all the time will assist you to right away and help you minimize or entirely avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Website Hosting

We acknowledge the significance of receiving assistance right away, so our shared website hosting services come with 24/7 tech support as well as several means of contact. In case you don't have an account yet, you can phone us or take advantage of our live chat and consult with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up ordering a service that you cannot use. If you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it needs further investigation. In contrast to the vast majority of providers that you can find today, we reply to all tickets within an hour, so you won't need to wait for an entire day. Our support services can be used twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

All of the Linux semi-dedicated hosting that we offer feature 24/7 customer and technical support, therefore regardless of what issue you experience, you'll be able to contact us and we'll assist you quickly. Our guaranteed answer time for each email message or trouble ticket that you open from your Hepsia web hosting Control Panel is 1 hour; typically the response time hardly ever exceeds 20 min. In addition, we provide telephone support with multiple local numbers around the world and a live chat, which means that you are able to contact us and receive more info about our services even if you do not have an account yet. We are able to help you with nearly any question or a problem you may have - payment methods, package features, e-mail configuration, web hosting account settings, and many others. If you employ our services, you will never experience a scenario where you should wait for a day or two to get a problem solved like you may need to do with numerous other service providers.

24/7 Customer Support in VPS Hosting

When using our VPS hosting packages, you will never have to wait for more than one hour so as to get help for any kind of situation that you could experience with the server or the software which comes pre-installed with it. We guarantee this short answer time for all of the support tickets which you open through your billing Control Panel or emails that you send to our tech support crew. Furthermore, we have local telephone numbers in several countries around the globe and a live chat service where we will help you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the numerous ways of communication, so whatever your question or problem is, there will always be somebody to help you out promptly. In case you need help with third-party software, that you cannot set up or which gives you problems, you can benefit from the Managed Services upgrade package that we provide for all VPS plans.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server plans that we provide feature 24/7 support through several means of communication and with a one-hour max response time warranty. If you want to learn more about the packages or you have some billing or general questions, you're able to call one of the local numbers we have worldwide or you can use our live chat support and speak to a live representative. For solely tech issues which require some help from a tech support person or an administrator, you will be able to open a ticket from your billing Control Panel or you could send an email, because all these channels are more appropriate to track a given matter. The response time for them rarely is more than 30 mins, so that you can forget about having to wait for an entire day in order to receive assistance. Our support service is available for all the server-related issues, which includes the pre-installed software. In case you'd like to receive support for third-party apps, you can consider adding the Managed Services upgrade that we provide with all the plans.