Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Time Guarantee

  • We offer a 60 min response time guarantee for any ticket or email that you send to our client care staff. We’ll swiftly reply to all the standard inquiries and forward right away the matter to our server admins in case further assistance is required. If you take advantage of our Admin Services package, we’ll execute any of the included server management services at a time that has been agreed upon in advance.

  • Top quality support service

  • A Top–Notch Client Support Service

  • If you require help working with the Website Control Panel or with any of the apps that we have pre–installed on the dedicated hosting server on your behalf, you can contact the client support team at any moment through the ticketing system. Moreover, if you need help managing your dedicated web hosting server, you can make use of the Admin Services package, that includes weekly Operating System updates, installation and troubleshooting procedures, server monitoring and restarting procedures, backup space, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped the Website Control Panel with a circumstantial knowledgebase, which features elaborate explanations of all its features and functionalities. Also, we have created exhaustive video tutorials that will further reveal to you how to perform a specific operation or resolve a regularly experienced problem. The educational articles and the video tutorials are readily accessible from every section of the Website Control Panel through the Help and Videos buttons located in the upper right corner.