Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Supplying good quality support in a timely manner is our high priority, so we support each shared website hosting plan with a 1–hour ticket response guarantee. As you send a ticket or drop an email, our customer help and support team will try all they possible can to supply the most appropriate answer to your situation and to supply you with help and advice promptly.

  • Top quality support service

  • A Top–quality Support Service

  • Our support service is supplied by a group of experienced consultants who will be ready to reply to your question promptly. You can easily contact the tech support team staff by opening a customer assistance ticket from your Website Control Panel or by submitting us an email message. On business days, you may also contact us on the phone or use the online chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • Cielos Hosting’s Control Panel has a wide–ranging practical knowledge base that is integrated into all areas. In each part, you will find a Help press button which will load for you a selection of step–by–step tutorials on how to employ a certain function or perform a particular action. Moreover, we have prepared information movies in an effort to get a better idea of the Control Panel’s interface.